To ensure a comprehensive program, organizations must design a Workplace Violence Prevention Program that consists of a workplace violence prevention policy and a program that includes; reporting, response and investigation procedures; environmental control procedures; work practice and administrative control procedures.2
ThePrevention,Protection, andPost-incident Response(the 3 P’s) conceptual model was adapted from risk management practices (Wiskow, 2003) that are widely accepted and used in the occupational health and safety industry.
To adequately address workplace violence aggression, and responsive behaviour, organizations should take a three-pronged, cyclical approach:Prevention,Protection, andPost-incident Response(the 3 P’s). Wherever possible, the emphasis should be on implementing measures to prevent the workplace violent event. Organizational culture may affect the success of each prong.4
Preventioninvolves strategies undertaken prior to an incident to deter the onset of workplace violence. Four important stages include:
2.Assess existing precautions and prioritizing risk;
3.Controlling and communicating risk;
4.Evaluating and refining the action plan, i.e.,R.A.C.E.information gathered in Step 2 complete the first 2 stages ofRecognitionandAssess. This information should be used to develop the measures and procedures toControlthe hazards identified.4
Resources for “preventing” injuries may include:
Procedures to control Administrative and Work Practice hazards such as:
Working alone or in isolated areas –SASWH Fast fact – Protecting Workers Who Work Alone(under construction)
Working in the community –SASWH Assessing Violence in the Community: A Handbook for the Workplace(under construction)
Dealing with visitors and the public
Post-incident Responsestrategies are undertaken after an incident has occurred to reduce long-term negative effects on the victim(s), other people involved, and the workplace following the incident.
Suggested post-incident responses cover the following:
Assistance and support for victims;
Information-sharing and team debriefing;
Reporting procedures, and workplace investigations to prevent recurrence.4
Resources for “post incident response” may include:
Systematic Approach to Post Incident Follow Up – RCA, incident Debriefing- including steps taken to prevent a recurrence
Victim assistance and support (Incident and treatment options such as EAP, in house resources, or peer counselling).
2. PSHSA – A guide to the Development of a Workplace Violence Prevention Program: Implementing the Program in your Workplace;
4. Guidelines on Workplace Violence in the Health Sector. Comparison of major known national guidelines and strategies: United Kingdom, Australia, Swede, USA (OSHA and California) Written by Christiane Wiskow (2003) for International Labour Office, International Council of Nurses, World Health Organization, Public Services International.